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Frequently Asked Questions

Frequently Asked Questions

Who is Star Store?

Star Store the brand is a trading style of ST&R Ltd, James Slater who founded the company has a wealth of knowledge and training experience within the insurance industry. James is backed by an ardent, results-driven team of advisors, located in their offices in Preston, Lancashire. The idea behind Star Store was one forged out of frustration at endlessly rifling through old desk drawers to find that one policy document that, in all probability, expired months prior. It provides a comprehensive, modern, and best of all, free solution for the everyday individual.

What makes Star Store different?

Star Store is unique in that it offers two solutions - online storage and insurance management - in one distinct package. From an idea born from the need for clarity and simplicity; Star Store can offer both, backed up by the expertise of our staff.

What can you store in Star Store?

Our customers will have a selection of ‘folders’ to choose from to place their documents - and we label that folder depending on what is placed inside - folders for life, the home, for pets, travel documents, cars in the household or maybe specific valuable items such as rings and watches.

How much does it cost to store my documents in Star Store?

It's absolutely free - and our promise to our customers is to NEVER charge for the Vault Service. We work with our sister company who provide all the regulated advise and through this relationship we are able to bring saving to our Vault Customers.

How secure is Star Store?

Star Store follow best practice for security. Your files are hosted on dedicated servers and are in non-public accessible directories. All communication and file uploads between you and our servers are carried out over a 256bit encrypted connection.

You can contact Star Store via the contact us page or via email

Can I cancel my own account at any time?

Yes - No charge

What if I forget my password?

You can reset password here